Fixed Gas & Flame Detection Service

MSA offers expert service solutions to protect your Fixed Gas & Flame Detection investment. Service is performed by factory-trained and factory-certified technicians in accordance with MSA factory procedures. You can be confident that your product will be serviced to original factory specifications using genuine MSA replacement parts and processes. Full manufacturer’s warranty service and support is provided.
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How to Request Service

To return a product for service at an MSA service center, please call Customer Service at 1-800-672-2222.

Please have the information in the link below ready when calling.

Service Notification Request

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary items unrepaired.

 U.S. Field Service Contacts

Region Contact Base Location Cell Phone
Mid-Atlantic Terry Kinstler Finksburg, MD 443-204-1662
Mid-Atlantic Norm Mahfood Pittsburgh, PA 412-915-1198
Mid-West Steve Osuch Chicago, IL 708-518-6988
North East Ryan Stiffler Glenville, NY 518-867-1884
South East Mark Carland Westminster, SC 704-779-9763
Gulf Coast Mark Bennett LaPlace, LA 225-603-7205
South West Jeff Marsh Hesperia, CA 626-848-2017
North West Ryan Bellish Granger, WA 509-551-9487


 Canada Field Service Contacts

Region Contact Base Location Cell Phone
Central, East, West Mike Janssen Toronto, ON 416-571-8307

Service Pricing

Warranty Information

MSA Factory Service Centers

  • Murrysville: 3880 Meadowbrook Road, Murrysville, PA 15668. Ph: 1-800-672-4678 select option 2
  • Toronto: 100 Westmore Drive Unit 23 Etobicoke, Ontario M9V 5C3 Ph: 1-416-620-4225
  • Edmonton: 12134-154 St. NW, Edmonton, AB T5V 1J2. Ph: 1-780-483-0988

MSA Authorized Service Centers

Technical Support Contacts

Phone: 1-800-672-4678


Other Information